Shipping & Return
The environment is very close to our hearts. At PARAX, we always try to find solutions and make decisions that take the environment into account. For example, we do not use plastic in our packaging and produce everything regionally or in-house.
Did you know that returns cause 238,000 tons of CO2 every day? We think that’s way too much! Therefore, we have also decided to reduce returns here. We therefore ask you to find out exactly which wall mount is right for you before you buy. If you are unsure, we will be happy to advise you. If you have unexpected problems with the mounting, your wall or the bracket, please contact us. Maybe we can find a solution together before you have to return the mount. If you still want to return your order, please let us know so we can send you a return form. In this case, the shipping costs are to be borne by you.
Delivery on time for Christmas?
Even if we ship your order on time, you should allow enough time for your package to arrive on time. Due to the current situation in Germany and the greatly increased number of orders before Christmas, the delivery services are almost at their limits.
According to DHL, orders received by Tuesday 20 December at the latest will be delivered before Christmas Eve within Germany.
For all other countries, the following dates apply according to DHL:
EU COUNTRIES:
– EU neighbouring countries (except France, Italy): 19.12.
– France and Italy: 18.12.
– All other EU countries: 11.12.
EUROPE – NON EU:
– All European countries (except Switzerland): 11.12.
– Switzerland: 14.12.
OUTSIDE EUROPE:
– All non-European countries: 05.12.
* Source: DHL, no liability for late or lost deliveries by DHL.
Shipping & Delivery Times
The shipping costs depend on the quantity, product and shipping destination. This overview is intended as a guide. The final costs can be viewed in the order process.
We ship exclusively with DHL-Go-Green. Your tracking number will be sent to you by e-mail during the order processing. If you have any questions about the whereabouts of your shipment, you can reach us here.
|
|
Destination |
||
| Product |
Germany |
EU |
International |
|
D-RACK |
0€ |
9,90€ - 12,90* |
36,90€ - 42,90€* |
|
L-RACK |
0€ |
9,90€ - 12,90€* |
38,90€ - 46,90€* |
|
S-RACK/U-RACK/VELOSOCK |
0€ |
9,90€ - 12,90€* |
34,90 € - 42,90€* |
|
D-Strap |
0€ |
5,90€ |
6,90€ |
|
|
|
|
|
|
Delivery time (in workdays) |
1-3 |
4-10 |
7-14 |
This is how the return works
You can return your products in their original condition within 14 days. When returning the products, they must be in good and undamaged condition. This means that the bracket must not have been screwed on yet for the return to be approved. The product must be well packed. Make sure that the wood and metal are individually packed and well protected from scratches. Above all, the screws should not be loose in the packaging.
Write a short e-mail to info@parax.de to announce your return. We will then send you a return form by e-mail. Fill out the return form and enclose it in the package. You are responsible for the shipping costs.
As soon as we have received your package, we will check the goods. If the items are undamaged, we will refund the corresponding amount.
Replacement
You have decided to use a different mount after all? To get the new wall mount in your hands faster, please reorder the desired mount via parax.de and send us the mount you want to return as described above. We will refund you the amount after receiving the goods of course.
Once we have received your package, the goods will be checked by us. If the items are undamaged, we will refund you the appropriate amount.
