Shipping & Return

The environment is very close to our hearts. At PARAX, we always try to find solutions and make decisions that take the environment into account. For example, we do not use plastic in our packaging and produce everything regionally or in-house.

Did you know that returns cause 238,000 tons of CO2 every day? We think that’s way too much! Therefore, we have also decided to reduce returns here. We therefore ask you to find out exactly which wall mount is right for you before you buy. If you are unsure, we will be happy to advise you. If you have unexpected problems with the mounting, your wall or the bracket, please contact us. Maybe we can find a solution together before you have to return the mount. If you still want to return your order, please let us know so we can send you a return form. In this case, the shipping costs are to be borne by you.

Shipping costs* & Delivery times

Destination
Product

Germany

EU

International

D-RACK

0€

9,90€ - 12,90*

36,90€ - 42,90€*

L-RACK

0€

9,90€ - 12,90€*

38,90€ - 46,90€*

S-RACK

0€

9,90€ - 12,90€*

34,90 € - 42,90€*

D-Strap

0€

5,90€

6,90€

Delivery time (in workdays)

3-5

7-12

12-25 | Australia 40+

 

 

* The shipping costs depend on the quantity, product and shipping destination. This overview is intended as a guide. The final costs can be viewed in the ordering process.

We ship exclusively with DHL-Go-Green. Your tracking number will be sent to you by e-mail during the order process. If you have any questions about the whereabouts of your shipment, please contact us here.

This is how the return works

You can return your products in original condition within 14 days. When returning the products, they must be in good and undamaged condition. This means the bracket must not have been screwed on yet for the return to be approved. The product must be well packed. Make sure the wood and metal are individually wrapped and well protected from scratches. Especially the screws should not be loose in the packaging.

Write a short email to info@parax.de to announce your return. You will then receive a return form from us via email. Fill out the return form and enclose it in the package. You are responsible for the shipping costs.

Once we have received your package, the goods will be checked by us. If the items are undamaged, we will refund you the appropriate amount.

Replacement

You have decided to use a different mount after all? To get the new wall mount in your hands faster, please reorder the desired mount via parax.de and send us the mount you want to return as described above. We will refund you the amount after receiving the goods of course.

Write a short email to info@parax.de to announce your return. You will then receive a return form from us via email. Fill out the return form and enclose it in the package. You are responsible for the shipping costs.

Once we have received your package, the goods will be checked by us. If the items are undamaged, we will refund you the appropriate amount.